Please don’t ignore the problem. Contact us as soon as possible.
We understand that not all matters go to plan, so if circumstances mean you could use some help right now, we’ll do whatever we can to provide it.
We’d prefer you to contact us as the earlier you talk to us about a payment problem, the sooner we may be able to reach an agreement that suits us both, taking both your interests and our interest as the lender into account, and takes the stress out of the situation.
Our Credit Control Team is trained to deal with payment difficulties and have lots of experience in helping clients. They’ll look carefully at your individual circumstances and treat you sympathetically and fairly. It makes your call to us far more effective if you have to hand your Loan Reference Number - it's on your completion letter we have sent you.
If you’d like somebody else to speak to us on your behalf, we’ll be happy to speak with them after you’ve given your authorisation. We can also provide you with links to other help, such as Debt Counselling Organisations.
Additional administrative and legal charges may be applied to your account if you fall into arrears. All charges are clearly detailed in your loan facility documents.