Sometimes during the term of your loan, you may want to make some changes to the terms we agreed at the start or advise of a change of circumstances.
For example, you may want to extend the loan term or apply for a further advance. Dependent upon your circumstances, we may be able to assist. Please contact the BFS team, our details can be found here.
If you change your name, address or telephone number please email us at firstname.lastname@example.org to ensure our records are up to date.
If you require a copy statement, an up to date statement, or redemption statement, or if you have a query regarding your statement of account or loan balance, please email us at email@example.com.
Interest Rate information
If you have any queries in respect of the how the interest is calculated on your loan account and the daily interest calculation, please refer to your loan illustration or facility letter or if you require further clarification, please email us at firstname.lastname@example.org.
If you have a query with the amount of your monthly loan payment or wish to repay a lump sum please phone or email us on email@example.com. If you need details of how to make a payment, please click here.
Please note that fees may apply to changes to the terms of your account.
A full schedule of fees for your reference is in the Appendices of your Facility Letter.